Supporting General Practice and Practitioners to effectively service communities
Providing Allied Health Services
where there are shortages or gaps
Providing Mental Health
Services across the region
Coordinating Specialist Services
where there are none or there is a specific need
Developing and providing Aboriginal Health programs and services
Supporting Aged Care and encouraging healthy ageing
Company Name: New England North West Health Ltd.
Trading Name: HealthWISE New England North West
Legal Status: Company Limited by Guarantee
Registered Address: 213 Peel Street TAMWORTH NSW 2340
Company Details: ABN 48 603 486 442 ACN 603 486 442
Registered for GST, Not for Profit and Charitable
Status, Gift Recipient Status
New England North West Health Ltd. (HealthWISE New England North West) is a ‘for purpose’ (not for profit), registered Charity delivering primary care programs and clinical services across the New England North West area and, from May 2018, Aboriginal Mental Health Services in the Darling Downs West Moreton region of QLD.
HealthWISE commenced operations on the 6th July 2015 following the closure of New England Medicare Local. In 2015-16 HealthWISE was primarily funded by the Hunter New England Central Coast (HNECC) Primary Heath Network to deliver allied health, primary health care nurses, mental health, Aboriginal health and After Hours services across the region in order to ensure continuity of service provision whilst the HNECCPHN developed its commissioning processes. In addition, visiting medical specialist services are delivered through funding received from the NSW Rural Doctors Network to improve local community access.
In March 2016, the HNECC PHN undertook commissioning of its services. HealthWISE retained all Allied Health (PAHS), Primary Health Care Nurses (PHCN) and After Hours (STAH) services across the region, and mental health services in Tamworth and the surrounding towns of Gunnedah, Quirindi, Manilla, Barraba and Walcha.
In September 2017, the HNECCPHN commissioned the CCSS and IIAMPC Programs under the new name of Integrated Team Care, and also released tenders for new programs – Indigenous Mental Health Services and Drug and Alcohol Services. At the same time, the Department of Health tendered the Primary Health Care Program, which HealthWISE had managed since commencement of operations, and for a number of years beforehand as New England Medicare Local and Divisions of General Practice before that.
HealthWISE is pleased to now be delivering Integrated Team Care across the NENW in partnership with Armajun, PIUS X and Walhallow Medical services, and Indigenous Mental Health services to 10 of 13 LGAs in the NENW in partnership with Flourish, Armajun and Walhallow.
2018 has seen the continuing expansion of HealthWISE mental health services, with the commissioning of Targeted Psychological therapies and Interventions for Aboriginal and Torres Strait Islander People by the Darling Downs and West Morton PHN. As a result, HealthWISE now provides these services across the Ipswich, Scenic Rim, Somerset and South Burnett LGAs.
Our Vision & Values
Vision: Healthier Communities
Mission: Creating better health for our communities
- Empowerment – We recognise that every employee has an equal role to play in delivering our services. Through building confidence and capabilities, providing access to information, harnessing staff knowledge, networks and traditions we will support one another’s goals, while collaborating towards a common goal of a healthier community.
- Community – We are committed to serving and empowering our communities and believe that we are made stronger through our partnerships and collaborations.
- Client focused – We will put our clients first, listen to their needs, design our services to meet them and respond and seek to exceed their expectations through the provision of accurate and practical solutions.
- Passion for excellence – We have pride in our work and excel at what we do. We are open to new ideas and committed to delivering best practice and real efficiency. We will seek the best talent and promote development. We will give our best at all times in support of our colleagues and clients and will be flexible and learn from our mistakes.
- Visionary – We create an environment in which staff are solution focused, encouraged to take initiatives, producing new ideas and processes. We thrive on creativity and ingenuity.
- Equality – We promote equality and are active within the communities we serve to build reciprocal relationships based on mutual trust and cooperation. We encompass Aboriginal and Torres Strait Islander cultural values and beliefs into all aspects of our daily activity and service delivery.
Our Annual Report
Our Board and Management Team
Ms Fiona Strang, leads the executive team as Chief Executive Officer of the organisation. The HealthWISE Board is chaired by Ms Lia Mahony.
Ms Lia Mahony (Chair)
BPharm (Hons), MClinPharm
Ms Mahony is a Pharmacist based in Tamworth. She was appointed Chair in September 2016. She is also a Director on the Clinical Governance Committee.
Mr James Wallace
BEcon, AssocAICI, AssocFPAA, Accredited SMSF Specialist Advisor, Member SMSFPAA, JPMs
Mr Wallace is an accountant based in Tamworth. He was appointed a Director in January 2016 and is the Chair of the Finance, Audit and Risk Committee.
Mr David Aber
Mr Aber has a background in local Council and has recently retired from the position of General Manager of the Moree Plains Shire Council.
He was appointed a Director in January 2016. He is a Director on the Finance, Audit and Risk Committee.
Dr Stephen Howle
MBBS, FRACGP, DipPhysMed
Dr Howle is a GP based in Tamworth. He was appointed a Director in May 2015 and Chairs the Clinical & Cultural Governance Committee.
Dr Cheryl McIntyre
MBBS, BSc(Med), FACRRM, FACGP, DRANZCOG(Adv), DipPaed, DipDerm
Dr McIntyre is a GP Obstetrician based in Inverell. She was appointed a Director in May 2015.
Ms Lyn Rickard
Ms Rickard is the Director Learning Environment for TAFE New England and was appointed a Director in May 2015. She is a Director on the Finance, Audit and Risk Committee.
Ms Amy Creighton
MPhil, BHSc, Cert IV Aboriginal Health
Ms Amy Creighton is a Gomeroi woman with over 40 years’ experience in the field of social justice, including almost 30 years specifically in Aboriginal health and was appointed Director in June 2018.
Mr Stephen Doley
MBA, Member AICD, Adv Directors course
Mr Stephen Doley has an executive background working in large Not for Profit organisations and brings knowledge of the intricacies of good governance, strategy and the vital role these play in an organisation’s success. He was appointed a Director in June 2018.
Senior Management Team
Chief Executive Officer – Ms Fiona Strang
Fiona leads the senior management team as Chief Executive Officer. She has over 30 years of experience in the primary health care field, and 20 years of experience in senior leadership positions including 13 years as CEO of the Barwon Division of General Practice. Ms Strang was appointed to the position of CEO of HealthWISE when it commenced operations in July 2015 and brings considerable knowledge and skills in governance, strategic and business planning, financial management, workforce development and program management.
HealthWISE Aboriginal Health Access Manager: Mr Jay Ramirez
Jay has a background in Health & Fitness and Project Management. Jay is committed to provide holistic and culturally appropriate services for and with Aboriginal communities. Through awareness, engagement and collaboration the Aboriginal Health team aim to deliver effective services through the Integrated Team Care Program, Indigenous Australians Health Program, Care Navigation Pilot Program and Indigenous Mental Health Program.
HealthWISE Integrated Care Manager: Ms Anne Williams
Anne has a background in Allied Health (Speech Pathology) and Project Management. Anne has the clinical knowledge, practical expertise and commitment to accountability to ensure effective delivery of the Mental Health, Allied Health, Primary Health Care Nursing, General Practice (GP) After Hours, Aged Care, Dementia education and carer support and Medical Specialist Outreach Services. She has 29 years of experience in allied health and primary and preventive health program management.
HealthWISE Business Development Manager: Ms Sally Urquhart
Sally has extensive experience in project development and tender writing. With a background in Speech Pathology and an MBA Sally is experienced in communicating effectively with an audience and has a record of accomplishment in securing grant funding to deliver valuable initiatives to the local population. Sally leads the HealthWISE tender team and is responsible for establishing a fee-for-service offer of allied health and nursing services to the community.
Finance Manager: Nicolette Randell
Operations Manager: Christine Kershaw
Information and Communication Technology Manager: Michael Gill
The physical and digital style of HealthWISE branding encompasses Aboriginal artwork as well as images and language. This is to ensure Aboriginal people feel welcome and respected. Each HealthWISE office, displays a copy of “Eurah – Medicine Tree” by Rod McIntosh, an Aboriginal artist of the Kamilaroi tribe. This work was commissioned by HealthWISE as a visual representation of wellness and was inspired by the HealthWISE Vision “Healthy Communities”.