About Us

Supporting General Practice and Practitioners to effectively service communities

Providing Allied Health Services
where there are shortages or gaps​

Providing Mental Health
Services across the region​​​

Coordinating Specialist Services
where there are none or there is a specific need​

Developing and providing Aboriginal Health programs and services

Supporting Aged Care and encouraging healthy ageing​

Company Information

Company Name: New England North West Health Ltd. 

Trading Name: HealthWISE New England North West

Legal Status: Company Limited by Guarantee

Registered Address: 213 Peel Street TAMWORTH NSW 2340

Company Details: ABN 48 603 486 442   ACN 603 486 442
Registered for GST, Not for Profit and Charitable
Status, Gift Recipient Status

Our core business:

• Mental health services
• Allied health services – physiotherapy, speech pathology, podiatry, exercise physiology, dietetics, occupational therapy and memory assessment.
• Supporting clients to prevent or manage chronic disease
• Co-ordinating medical specialist services where there is specific need
• Health education and screening in small towns
• Supporting after hours GP services in small towns.

Our Story

New England North West Health Ltd. (HealthWISE) is a ‘for purpose’ (not for profit), registered charity. Our purpose is creating better health for our communities. We provide primary health care programs and clinical services across the New England North West area of NSW and an increasing range of services and programs in the Darling Downs West Moreton and Goodiwindi regions.
HealthWISE commenced operations in July 2015 but the HealthWISE team has a history of delivering primary health care program and services for over 13 years as the New England Medicare local and prior to that Divisions of General Practice.
HealthWISE is funded by the Hunter New England and Central Coast Primary Heath Network (HNECCPHN) to deliver allied health, primary health care nurses, mental health, Aboriginal health and Small Town After Hours services across the region. Integrated Team Care is funded across the NENW in partnership with Armajun Aboriginal Health Service, Pius X Aboriginal Corporation and Walhallow Aboriginal Health Services. Indigenous Mental Health services are provided to 10 of the 13 LGAs in the NENW in partnership with Flourish Australia, Armajun and Walhallow. Suicide prevention AfterCare is supported by the NSW Ministry of Health funding. The Department of Health funds our Indigenous Australian Health Program. In addition, visiting medical specialist services are delivered through funding from the NSW Rural Doctors Network to improve local community access.
HealthWISE saw continued expansion during 2019 of our mental health services in Queensland and we were pleased to open an office in Ipswich in August, 2019. Targeted Psychological therapies and Interventions for Aboriginal and Torres Strait Islander People, as well as the Mental Health Nurse Stepped Care and Lived Experience Support Worker service were commissioned by the Darling Downs and West Morton PHN (DDWMPHN). As a result, HealthWISE now provides mental health services across the Ipswich, Lockyer Valley, Scenic Rim, Somerset, Southern Downs and South Burnett LGAs. November saw the opening of a new HealthWISE office in Glen Innes to provide more mental health services, especially in the area of aged care. As of September 2019, we provide Integrated Team Care in Goondiwindi LGA via a Care Coodinator and Health Worker with funding from DDWMPHN.

Our Vision & Values

Vision: Healthier Communities

Purpose: Creating healthier communities

Our Values:

  • Empowerment – We recognise that every employee has an equal role to play in delivering our services. Through building confidence and capabilities, providing access to information, harnessing staff knowledge, networks and traditions we will support one another’s goals, while collaborating towards a common goal of a healthier community.
  • Community – We are committed to serving and empowering our communities and believe that we are made stronger through our partnerships and collaborations.
  • Client focused – We will put our clients first, listen to their needs, design our services to meet them and respond and seek to exceed their expectations through the provision of accurate and practical solutions.
  • Passion for excellence – We have pride in our work and excel at what we do. We are open to new ideas and committed to delivering best practice and real efficiency. We will seek the best talent and promote development. We will give our best at all times in support of our colleagues and clients and will be flexible and learn from our mistakes.
  • Visionary – We create an environment in which staff are solution focused, encouraged to take initiatives, producing new ideas and processes. We thrive on creativity and ingenuity.
  • Equality – We promote equality and are active within the communities we serve to build reciprocal relationships based on mutual trust and cooperation. We encompass Aboriginal and Torres Strait Islander cultural values and beliefs into all aspects of our daily activity and service delive

Our Strategic Plan

Our Organisation Structure

Our Board and Management Team

Ms Fiona Strang, leads the executive team as Chief Executive Officer of the organisation. The HealthWISE Board is chaired by Ms Lia Mahony.

Board Directors

Ms Lia Mahony (Chair)
BPharm (Hons), MClinPharm
Ms Mahony is a Pharmacist based in Tamworth. She was appointed Chair in September 2016. She is also a Director on the Clinical Governance Committee.

Mr James Wallace
BEcon, AssocAICI, AssocFPAA, Accredited SMSF Specialist Advisor, Member SMSFPAA, JPMs
Mr Wallace is an accountant based in Tamworth. He was appointed a Director in January 2016 and is the Chair of the Finance, Audit and Risk Committee.

Mr David Aber
Mr Aber has a background in local Council and has recently retired from the position of General Manager of the Moree Plains Shire Council.
He was appointed a Director in January 2016. He is a Director on the Finance, Audit and Risk Committee.

Dr Stephen Howle
Dr Howle is a GP based in Tamworth. He was appointed a Director in May 2015 and Chairs the Clinical & Cultural Governance Committee.

Dr Cheryl McIntyre
MBBS, BSc(Med), FACRRM, FACGP, DRANZCOG(Adv), DipPaed, DipDerm
Dr McIntyre is a GP Obstetrician based in Inverell. She was appointed a Director in May 2015.

Ms Lyn Rickard
B.Sc, GradDipEd
Ms Rickard is the Director Learning Environment for TAFE New England and was appointed a Director in May 2015. She is a Director on the Finance, Audit and Risk Committee.

Ms Amy Creighton
MPhil, BHSc, Cert IV Aboriginal Health
Ms Amy Creighton is a Gomeroi woman with over 40 years’ experience in the field of social justice, including almost 30 years specifically in Aboriginal health and was appointed Director in June 2018.

Mr Stephen Doley
MBA, Member AICD, Adv Directors course
Mr Stephen Doley has an executive background working in large Not for Profit organisations and brings knowledge of the intricacies of good governance, strategy and the vital role these play in an organisation’s success. He was appointed a Director in June 2018.

Ms Ann Houston
Ms Houston has an extensive background in management consultancy and is based in southern QLD. Ann brings a commercial and entrepreneurial perspective to our Board. Appointed a Director in February 2020.

Senior Management Team

Chief Executive Officer – Ms Fiona Strang

Fiona leads the senior management team as Chief Executive Officer. She has over 30 years of experience in the primary health care field, and 20 years of experience in senior leadership positions including 13 years as CEO of the Barwon Division of General Practice. Ms Strang was appointed to the position of CEO of HealthWISE when it commenced operations in July 2015 and brings considerable knowledge and skills in governance, strategic and business planning, financial management, workforce development and program management.

HealthWISE Aboriginal Health Access Manager: Mr Jay Ramirez

Jay has a background in Health & Fitness and Project Management. Jay is committed to provide holistic and culturally appropriate services for and with Aboriginal communities. Through awareness, engagement and collaboration the Aboriginal Health team aim to deliver effective services through the Integrated Team Care Program, Indigenous Australians Health Program, Care Navigation Pilot Program and Indigenous Mental Health Program.

HealthWISE Integrated Care Manager: Ms Anne Williams

Anne has a background in Allied Health (Speech Pathology) and Project Management.  Anne has the clinical knowledge, practical expertise and commitment to accountability to ensure effective delivery of the Mental Health, Allied Health, Primary Health Care Nursing, General Practice (GP) After Hours, Aged Care, Dementia education and carer support and Medical Specialist Outreach Services. She has 29 years of experience in allied health and primary and preventive health program management.

HealthWISE Business Innovation Manager: Ms Sally Urquhart

Sally has extensive experience in project development and tender writing. With a background in Speech Pathology and an MBA Sally is experienced in communicating effectively with an audience and has a record of accomplishment in securing grant funding to deliver valuable initiatives to the local population. Sally leads the HealthWISE tender team and is responsible for establishing a fee-for-service offer of allied health and nursing services to the community.

Finance Manager:  Ms Nicolette Randell

Operations Manager: Ms Christine Kershaw

Information and Communication Technology Manager:  Mr Michael Gill

Communications and Marketing Manager:  Ms Georgia Etheridge

Mental Health Manager – Ms Anne Galloway

Business Development Lead – QLD – Ms Naomi Petty

Communication Lead – Ms Louise Ingall

Our Aboriginal Artwork

The physical and digital style of HealthWISE branding encompasses Aboriginal artwork as well as images and language. This is to ensure Aboriginal people feel welcome and respected. Each HealthWISE office, displays a copy of “Eurah – Medicine Tree” by Rod McIntosh, an Aboriginal artist of the Kamilaroi tribe. This work was commissioned by HealthWISE as a visual representation of wellness and was inspired by the HealthWISE Vision “Healthy Communities”.