Armidale Care Navigation Pilot

HealthWISE is funded by the Hunter New England Central Coast Primary Health Network to deliver a Care Navigation service for recent humanitarian entrants with Ezidi ethnicity in Armidale. This is a 12 month pilot program.
The aim of this free service is to assist individuals and families from the Ezidi community with identifying their goals, and to problem solve solutions for barriers that may be impacting their overall health.
Examples of these may include; understanding the Australian healthcare system, navigating the health system, assistance managing appointments, referrals onto support groups or other organisations, and health literacy to manage or improve health outcomes.
The Care Navigator will meet with a client to identify what the person’s goals are and work together to achieve these. Follow up appointments will be made if necessary – this can be by phone or in person.
This is not a clinical service; instead it has been designed to work in collaboration with the General Practitioner and their patient to overcome any barriers that could be impacting on the patient achieving optimum health outcomes. This program is accessed by GP referral only, and is only available in the Armidale area.

To find out more about the Care Navigation Program or how to access this service please contact Melissa van Leeuwen in the Armidale HealthWISE office on 6771 1146 or Sally Urquhart on 6766 1394 or e-mail

Tamworth Care Navigation Program

HealthWISE  Care Navigation Program improves access to primary care services in Tamworth.
By focusing on the patient’s needs, this program helps guide the patient and their carer through the healthcare system and works to overcome obstacles that are in the way of patient receiving the care and treatment they require. By providing information to help primary care patients and their carers, it helps move them through the health and social care system as smoothly as possible to ensure that unmet needs are.

If you would like to be part of this program, please contact Tara Anderson at HealthWISE Tamworth on 6792 1394 or