Our Mental Health Services
HealthWISE has a team of mental health clinicians that can assess and treat for a range of common mental health illnesses or disorders such as anxiety, depression or if you’re just not feeling yourself. On this page, you will find information about: eligibility, accessing our services, fees and payment for appointments, how to book your appointment and getting immediate help.
The events and restrictions we are experiencing as a result of the COVID-19 pandemic have different impacts from one person to the next, however every one of us has been impacted in some way, and we are all feeling the effects of social isolation. HealthWISE can provide psychological support if you are experiencing difficulties adjusting to our new way of living. This service is being offered across the New England and North West NSW region and the West Moreton and Darling Downs region of Queensland in selected programs.
Bush Fires have a different impact from one person to the next and the time it takes to feel safe again varies between people. It is not only the survivors of traumatic events that are affected, but also people who are helpers, rescuers and people who have worked with survivors or the grieving. HealthWISE provides psychological support for people whose lives have been directly impacted by Bush Fires and are experiencing difficulties adjusting.
This service is offered to communities in the New England and North West of NSW.
For a referral to this service please down load this form:
This service provides person-centred, psychological support and strength-based strategies for people whose lives have been directly impacted by the ongoing drought and are experiencing mild to moderate mental health symptoms.
This service is currently being offered in:
Armidale, Ashford, Barraba, Bingara, Bundarra, Glen Innes, Gunnedah, Inverell, Manilla, Moree, Mungindi, Narrabri, Quirindi, Tamworth, Tenterfield, Uralla, Walcha, Warialda and Wee Waa
For a referral to this service please down load this form:
For more information, please contact HealthWISE 1800 931 540
PLEASE NOTE HEALTHWISE IS
NOT A CRISIS SERVICE
IF ANY PERSON IS AT IMMEDIATE RISK OF HARM PLEASE CALL 000
If you have used our mental health services before, please complete a short survey (2 minutes) and tell us about your experience.
All information collected in the survey is anonymous.
HealthWISE Mental Health
Our team of qualified, highly trained professionals include:
Our services locations
Our mental health services are right across NSW New England North West and Darling Downs West Moreton Queensland.
What type of problems can counselling help with?
Lived Experience Reference Group
HealthWISE provides a variety of mental health services across the region and has recently launched a new program ‘AFTERCARE’, which aims to reduce the risk of suicide and offers support for family and significant others affected by suicide.
As part of the new AFTERCARE program a ‘Lived Experience Reference Group’ was formed to understand the role of lived experience in helping to reduce the rates of suicide and its impact in our local community. Lived experience of suicide having experienced suicidal thoughts, survived a suicide attempt, supported someone who has been suicidal, or been bereaved by suicide.
The Lived Experience Reference Group will help explore the insights and perspectives gained through personal lived experience, and how to effectively use them to inform, influence and enhance all aspects of suicide prevention. The group is able to empower people to engage meaningfully in suicide prevention activity in our local community. Their role is vital to help improve the quality and delivery of HealthWISE suicide prevention programs.
If you would like to participate in HealthWISE Lived Experience Reference Group or would like to know more about it, please contact the program coordinator, Donna Boughton on (02) 6752 7196 or firstname.lastname@example.org
Am I eligible? HealthWISE Mental Health Services
Am I eligible?
We provide services to:
• Individuals experiencing common mental disorders of mild to moderate severity who
have limited access to alternative mental health services
• Women and families experiencing perinatal depression and/or anxiety
• People who identify as Aboriginal and/or Torres Strait Islander experiencing depression
• People at moderate risk of suicide or self-harm (restricted to pre-identified locations)
• Children aged birth-13 including children 8-12 years experiencing depression and/or
• People who are experiencing drought related mental health issues.
Accessing HealthWISE Mental Health services
Easy steps to make an appointment:
• Make an appointment with your GP to get a referral to a HealthWISE mental health clinician.
• Your GP will write a Mental Health Treatment Plan which needs to be faxed (1300 452 059) or emailed
(email@example.com) to HealthWISE. The doctor’s surgery will be able to help with this.
• HealthWISE will then contact you to organise your appointment.
• Your appointment will either be face to face or over the phoneor via skype.
• You may be eligible for free services. Please ask your GP.
Fees & payment for HealthWISE Mental Health services:
When you have been referred by your GP:
• With a Mental Health Treatment Plan provided by your GP you are eligible for a Medicare rebate.
• To be eligible for free mental health services your GP will identify you as a low income earner/healthcare card/pension card holder on the Mental Health Referral sent to HealthWISE.
• If payment is required on the day, upon presentation of your Medicare card the Medicare rebate will be immediately credited back into your account.
• When HealthWISE contacts you to make your first appointment, we will go through eligibility, fees and payment options with you and answer any questions you may have.
When you make a private appointment without a GP referral:
• For private appointments, without a GP referral, the standard consultations is $140 per session. Some clients may be eligible for a Private Health Insurance rebate, depending on their level of cover. Please check with your insurance provider.
• Payment will be via EFTPOS (all credit and debit cards accepted). No cash or cheque payments will be accepted.
Getting immediate help
If you are in immediate need of help, please contact Triple-0 or attend your local emergency department.
In a non-crisis situation help can also be provided by contacting the Mental Health Access Line 1800 011 511.
Our mental health services are not able to provide crisis mental health services.