Our Mental Health Services
HealthWISE has a team of mental health clinicians that can assess, treat and support individuals with a range of mental health illnesses, disorders or difficulties, including anxiety, depression or if you’re just not feeling yourself. On this page, you will find information about: the types of mental health services Healthwise provides, where we deliver these services, how to access our services, fees and payment for appointments, specific programs we deliver, & how to book your appointments. If you are in immediate need of help, please contact Triple-0 or attend your local emergency department.
- phone us 1800 931 540
- fax us 1300 452 059
- email us: mentalhealth@healthwise.org.au
What can we help with?
- Stress at work or home
- Difficulties with children
- Grief & loss
- Trauma
- Anxiety & depression
- Conflict
- Pregnancy and after the birth
- Stress management
Aboriginal Mental Health Services
If you have used our mental health services before, please complete a short survey (2 minutes) and tell us about your experience.
All information collected in the survey is anonymous.
Take our online, anonymous, survey:
If you would prefer, you can submit this form via email: mentalhealth@healthwise.org.au
Your information (email address) will be de-identified for our records.
OR, please feel free to print and fill in, then drop it into any of our HealthWISE anonymous feedback boxes, located on all counters in the office reception. Office locations
SELF REFERRAL SERVICES
BUSHFIRE RELIEF
Bush Fires have a different impact from one person to the next and the time it takes to feel safe again varies between people. It is not only the survivors of traumatic events that are affected, but also people who are helpers, rescuers and people who have worked with survivors or the grieving. HealthWISE provides psychological support for people whose lives have been directly impacted by Bush Fires and are experiencing difficulties adjusting.
This service is offered to communities in the New England and North West of NSW.
For a referral to this service please down load this form:
Referrals can be faxed to 1300 452 059 or emailed to mentalhealth@healthwise.org.au
DROUGHT RELIEF
This service provides person-centred, psychological support and strength-based strategies for people whose lives have been directly impacted by the ongoing drought and are experiencing mild to moderate mental health symptoms.
This service is currently being offered in:
Armidale, Ashford, Barraba, Bingara, Bundarra, Glen Innes, Gunnedah, Inverell, Manilla, Moree, Mungindi, Narrabri, Quirindi, Tamworth, Tenterfield, Uralla, Walcha, Warialda and Wee Waa.
For a referral to this service please down load this form:
Referrals can be faxed to 1300 452 059 or emailed to mentalhealth@healthwise.org.au
For more information, please contact HealthWISE 1800 931 540
PLEASE NOTE HEALTHWISE IS
NOT A CRISIS SERVICE
IF ANY PERSON IS AT IMMEDIATE RISK OF HARM PLEASE CALL 000
HealthWISE Mental Health
“My husband and I have been seeing a HealthWISE therapist regarding our young son. He has been excellent from the beginning of our therapy. The therapist has been particularly beneficial in bringing together a better son and father relationship. We are looking forward to working with him further”
Our Clinicians
Our team of qualified, highly trained professionals includes:
- Psychologists
- Social Workers
- Mental Health Occupational Therapists
- Mental Health Nurses
Our services locations
Our mental health services are right across NSW New England North West and Darling Downs West Moreton Queensland.
NSW
- Armidale
- Barraba
- Glen Innes
- Inverell
- Manilla
- Narrabri
- Quirindi
- Tamworth
- Walcha
QLD
- Ipswich
- Goondiwindi
What type of problems can counselling help with?
- Stress at work or home
- Problems with children
- Trauma
- Anxiety & depression
- Stress management
- Conflict
- Pregnancy and after the birth
“My therapist was very helpful. He is my go to person when my world is falling apart. He teaches me how to deal with it and to have a happier life.”
Am I eligible? HealthWISE Mental Health Services
“My therapist was very helpful. He is my go to person when my world is falling apart. He teaches me how to deal with it and to have a happier life.”
Am I eligible?
We provide services to:
• Individuals experiencing common mental disorders of mild to moderate severity who
have limited access to alternative mental health services
• Women and families experiencing perinatal depression and/or anxiety
• People who identify as Aboriginal and/or Torres Strait Islander experiencing depression
and anxiety
• People at moderate risk of suicide or self-harm (restricted to pre-identified locations)
• Children aged birth-13 including children 8-12 years experiencing depression and/or
anxiety.
• People who are experiencing drought related mental health issues.
Accessing HealthWISE Mental Health services
“It was a very helpful experience I would highly recommend HealthWISE to anyone who may need help”
Easy steps to make an appointment:
• Make an appointment with your GP to get a referral to a HealthWISE mental health clinician.
• Your GP will write a Mental Health Treatment Plan which needs to be faxed (1300 452 059) or emailed
(mentalhealth@healthwise.org.au) to HealthWISE. The doctor’s surgery will be able to help with this.
• HealthWISE will then contact you to organise your appointment.
• Your appointment will either be face to face or over the phoneor via skype.
• You may be eligible for free services. Please ask your GP.
- phone us: 1800 931 540
- fax us: 1300 452 059
- email us: mentalhealth@healthwise.org.au
“My therapist listened to me and took my problems seriously and not as if I were insignificant and unimportant"
Fees & payment for HealthWISE Mental Health services:
When you have been referred by your GP:
• With a Mental Health Treatment Plan provided by your GP you are eligible for a Medicare rebate.
• To be eligible for free mental health services your GP will identify you as a low income earner/healthcare card/pension card holder on the Mental Health Referral sent to HealthWISE.
• If payment is required on the day, upon presentation of your Medicare card the Medicare rebate will be immediately credited back into your account.
• When HealthWISE contacts you to make your first appointment, we will go through eligibility, fees and payment options with you and answer any questions you may have.
Payment method:
• Payment will be via EFTPOS (all credit and debit cards accepted). No cash or cheque payments will be accepted.
- phone us: 1800 931 540
- fax us: 1300 452 059
- email us: mentalhealth@healthwise.org.au
I have a disability from a stroke and PTSD from lots of past trauma. My counsellor was sensitive to my needs and he helped me with my trauma and depression”
Getting immediate help
If you are in immediate need of help, please contact Triple-0 or attend your local emergency department.
In a non-crisis situation help can also be provided by contacting the Mental Health Access Line 1800 011 511.
Our mental health services are not able to provide crisis mental health services.
